Returns & Refund Policy
Last updated: July 2026
Our Commitment
At Sethu, we want you to love your batik. If you are not satisfied with your purchase, please contact us and we will do our best to resolve the issue.
Return Eligibility
Items may be returned within 7 days of delivery if they meet all of the following conditions:
- The item is unworn, unwashed and in its original condition, with tags attached
- All original packaging is included
- You have the original invoice or proof of purchase
Non-Returnable Items
The following cannot be returned:
- Custom-made, altered or specially ordered items
- Items that have been worn, washed or altered
- Items damaged due to misuse, accidental damage or negligence
- Items marked as “Final Sale” or sold at clearance
How to Return
Step-by-Step:
- Contact us within 7 days of delivery by phone, WhatsApp or email
- Provide your order number and reason for return with photos if applicable
- Our team will assess your request and confirm eligibility
- Pack the item securely in its original packaging
- Return it to our address in Kohuwala or send it by courier, as directed by our team
- Keep your tracking number for reference
Refunds
Once we receive and inspect the returned item, we will notify you. If approved, refunds are processed as follows:
- Bank Transfer / Online Payment: Refund within 5–7 working days
- Cash on Delivery: Refund via bank transfer (account details required)
- Koko / Mintpay instalment: Handled through respective payment provider — please contact us
Shipping fees are non-refundable unless the return is due to our error or a defective item.
Damaged or Defective Items
If you receive a damaged or defective product, contact us within 24 hours of delivery with:
- Clear photos of the damaged item
- Photos of the outer packaging
- Your order number
We will arrange a free pickup and provide a full replacement or refund at no additional cost.
Contact Us for Returns
Note: This policy applies to all orders placed through sethuceylon.com or via WhatsApp/phone. Sethu reserves the right to refuse returns that do not meet the above conditions. For warranty claims on branded products (AND, Bionime, MediSmart, etc.), please retain your purchase receipt.